Exhange or swap to another item

We have a 14-day full right of exchange for items purchased in our Webshop. Please note that we only exchange to another item and that we do not refund money.

The period is calculated from the day you receive the order. To be eligible for a exhange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return costs are your own responsibility.

To start a return, you can contact us at info@hiddowear.com. Please note that returns will need to be sent to the following address: Griffenfeldsgade 11A, kl. tv. 2200 København N, Danmark

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.